778bet Privacy Policy

1 Data Controller

778bet is the data controller responsible for the personal information collected through the 778bet platform. When this policy refers to "778bet", "we", "us", or "our", it refers to the entity operating the 778bet platform and website at https://778bet.bar. Any questions regarding this Privacy Policy or the handling of your personal data should be directed to our support team at [email protected].

2 Information We Collect

We collect personal information directly from you when you register an account, make a deposit or withdrawal, contact our support team, or interact with the platform in any way. This includes:

• Registration information: full name, date of birth, email address, mobile phone number, and residential address.
• Identity verification documents: copies of national ID cards, passports, or other government-issued identification when required for KYC compliance.
• Payment information: mobile banking account references (bKash, Nagad, Rocket, Upay), bank account details, and card information where applicable. Full card numbers are not retained by 778bet.
• Technical and device information: IP address, browser type and version, operating system, device identifiers, and session cookies.
• Behavioural data: game history, betting patterns, session duration, pages visited, and feature interactions within the platform.

We may also receive information about you from third-party payment processors and identity verification services in the course of processing transactions or conducting KYC checks.

3 Legal Basis for Processing

778bet processes your personal data on the following legal grounds:

• Contractual necessity: processing required to create your account, process transactions, and deliver the services you have requested.
• Legal obligation: processing required to comply with anti-money laundering (AML) rules, age verification requirements, and other applicable legal duties.
• Legitimate interests: processing conducted for fraud prevention, platform security, responsible gaming monitoring, and improving our services, provided these interests are not overridden by your rights.
• Consent: processing for marketing and promotional communications, where you have explicitly opted in. You may withdraw consent at any time by contacting our support team.

4 How We Use Your Information

Your personal data is used exclusively for the following purposes:

• Creating and managing your 778bet account.
• Processing deposits and withdrawals through your chosen payment method.
• Verifying your identity and age in compliance with responsible gaming and legal requirements.
• Providing customer support and responding to enquiries submitted via live chat or email.
• Detecting and preventing fraudulent activity, money laundering, and abuse of the platform.
• Monitoring your gaming activity to identify signs of problem gambling and providing appropriate support.
• Sending you account-related notifications, security alerts, and transactional messages.
• Sending promotional offers, bonuses, and marketing communications — but only where you have provided your consent to receive them.
• Improving the platform experience through anonymised usage analytics.

5 Sharing Your Information

778bet does not sell, rent, or trade your personal data to third parties. We share your information only in the following limited circumstances:

• Payment processors: your payment details are shared with the relevant payment provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank) solely to process your transaction.
• Identity verification providers: document data may be shared with certified KYC/AML service providers to complete identity checks.
• Legal and regulatory authorities: we will disclose personal data to law enforcement, government bodies, or regulatory authorities when required to do so by applicable law or a valid legal order.
• Fraud prevention services: transactional and account data may be shared with fraud detection partners to protect the platform and its players.
• Platform technology providers: service providers who assist in operating the platform (hosting, analytics, security) may process data on our behalf under strict data processing agreements that prohibit independent use of your information.

6 Cookies & Tracking Technologies

778bet uses cookies and similar tracking technologies on its platform for the following purposes:

• Session cookies: required for maintaining your logged-in session and ensuring the platform functions correctly. These are temporary and are deleted when you close your browser.
• Security cookies: used to detect suspicious login activity and protect your account from unauthorised access.
• Analytics cookies: used to collect anonymised data about how players use the platform, which pages are visited most frequently, and where technical issues occur. This data is used solely to improve the platform.
• Preference cookies: used to remember your platform settings, such as language preference and display options.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 778bet platform.

7 Data Retention

778bet retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law — typically a minimum of five (5) years following account closure, to comply with anti-money laundering recordkeeping obligations. Transactional records, including deposit and withdrawal histories, are retained for the same period. Data collected solely for marketing purposes is retained until you withdraw consent or for a maximum of three (3) years from the date of last interaction, whichever comes first. When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you.

8 Your Rights

As a player on the 778bet platform, you have the following rights with respect to your personal data:

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: if any information we hold is inaccurate or incomplete, you may request that it be corrected.
• Right to erasure: you may request the deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing: in certain circumstances, you may request that we limit the ways in which we process your data.
• Right to withdraw consent: where processing is based on consent (e.g., marketing), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: if you believe your privacy rights have been violated, you may raise a complaint with our support team or with the relevant data protection authority.

To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within a reasonable timeframe.

9 Children & Minors

The 778bet platform is strictly for adults aged 21 years and over. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by a person under the minimum age, that account will be immediately closed, all data will be deleted (except where retention is required by law), and any funds held will be dealt with in accordance with our Terms & Conditions. If you believe a minor has registered an account, please contact our support team immediately.

10 Changes to This Policy

778bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, technological developments, or applicable legal requirements. When material changes are made, registered players will be notified via the contact details associated with their account, and the updated policy will be published on this page with a revised effective date. Your continued use of the platform following such notification constitutes your acceptance of the updated policy. If you do not agree with any changes, you should cease using the platform and contact support to close your account.